KITCHEN MANAGER

Position Description:

Malai seeks a Kitchen Manager who will be a critical leader on our small team and serve as a point-person for kitchen related day-to-day activities, including producing for our retail store, ecommerce, and fairs and markets.  This person will also help with our growing wholesale business, setting the foundation to help take Malai into our next phase.  The Kitchen Manager will be responsible for product and process quality to ensure the highest level of customer and consumer satisfaction.  As a key member of a start-up team, the Kitchen Manager will also have the opportunity to make meaningful impact in other functional areas of the company.  This is a full-time position based in Brooklyn, NY.  The Kitchen Manager will report to the Founder and CEO.

The ideal candidate has experience working in a fast-paced environment, is able to multi-task and think on their feet, has an “all hands-on deck” mentality, and has the flexibility, energy and humor to handle anything that comes their way.  This person has the ability to experiment in the kitchen, and is able to conceptualize new ideas into products, while staying on brand.  Experience working in a start-up is preferred.  Experience working in kitchens is a must.  A flexible schedule is required including nights and weekends to support the retail store, markets and other events.

Responsibilities include, but are not limited to:

· Produce all ice cream and other goods to ensure that Malai is well-stocked in store, at our events, and our ecommerce orders at all times

· Forecast Malai’s needs based on sales and inventory

· Manage order processing and fulfillment functions

· Work with Operations Manager to manage inventory of all raw materials, packaging, and finished goods

· Identify new suppliers as needed to ensure both capacity and quality needs are being met

· Work with Founder for product development for new flavors and introduce new SKUs

· Help to manage part-time staff to ensure that all health department regulations are met, are communicating the vision of Malai, and are supporting others to achieve superior results

· Represent the company in any situation, including in trade shows, markets and events, and wholesale accounts

· Continue to ensure that Malai's culture is upheld

As a member of a startup team, you must possess the following qualities:

· Collegial, collaborative, and have great people and relationship-building skills

· Strong desire and willingness to do whatever it takes to get the job done well

· Highest levels of integrity and good judgment

· Strong sense of ownership and urgency in all matters related to the health of the business

· Analytical problem-solving skills, as well as the ability to prioritize and balance multiple tasks

· Clear communication skills and an orientation toward customer satisfaction

Other Qualifications:

· Proven kitchen experience (3-5 years preferred) and project management experience

· Food Handler's Permit required 

· Valid driver’s license and clean driving record

· Flexibility to work on nights and weekends

· Duties will include lifting up to 50 lbs.

How to apply: Please send a cover letter and resume to jobs@malai.co

Salary:  This can be a salaried or hourly position.  Salary is commensurate with experience. 

Front of house ice cream scooper

Position Description:

Malai seeks an enthusiastic Front of House ice cream scooper from June through September to serve product and represent the brand at our flagship store, during events, catering, and/or other shifts. This position requires excellent customer service skills, an enthusiasm to learn about the products, and a flexibility to work in a fast-paced environment and think on your feet.

Responsibilities include, but are not limited to:

Event Operations and Sales

  • Represent the company in retail operations, markets, events, and trade shows.

  • Ensure brand standards and customer experiences are consistent and in line with company expectations at the store, markets, pop-ups, demonstrations, and other events.

  • Serve product and maintain all cleanliness, organizational, and professional standards in line with both DOH and Malai expectations.

  • Support onsite execution of sales at the store, markets, pop-ups, demonstrations, and other events, including set-up and breakdown of all events.

As a member of a startup team, you must possess the following qualities:

  • Collegial, collaborative, and have great people and relationship-building skills.

  • Strong desire and willingness to do whatever it takes to get the job done well.

  • Highest levels of integrity and good judgment.

  • Clear communication skills and an orientation toward customer satisfaction.

  • Ability to work well in a team, and to pivot when given instruction.

Qualifications:

  • Flexibility to work on nights and weekends.

  • Duties may include lifting up to 50 lbs.

  • Food Handler's Permit, or commitment to acquire one within two weeks of hiring.

If you would like to apply, please a resume and short letter of interest to info@malai.co, or in person at 268 Smith Street, 11231.